It has been my experience,and observation, that the Average Person has never really been in many situations or experiences, to test their Personal Integrity.
Not to the extent of really affecting other People.
For example, those not engaged in Retail, and the actual sale of a product, and then all of the experiences of that sale, such as a warranty claim, or a return, or the theft of the product, or the deceptive practices of all parties involved, both the Buyer and the Seller, can not really appreciate the depth of the experience or the problem.
Other than Personal Experiences, with Family or Friends, most People do not have their Integrity challenged.
Being Self-Employed, or on Straight Commission, which is actually the same, subjects each Person to more challenges and experiences of Integrity Experience, than any other Situation or Experience.
To Practice and Execute the Highest Level of Integrity, when Financial Interests and Demands, are at Stake, is the Epitome of the Challenge of Integrity.
Every Small Business Owner faces these challenges on a daily basis.
That famous Expression: The Buck Stops Here.
A Real Experience. Perhaps the earliest one in the Hearing Aid Business.
Prospects would visit the Office with a Broken or otherwise physically damaged hearing aid shell and hearing aid, and ask whether there was anything that could be done to salvage the hearing aid.
In some cases, the Hearing Aid had been run over,stepped on, or chewed up.
The Correct Answer was and is, is that the Hearing Aid can be remade. In other words, a new shell can be made. The alternative procedure is the purchase of a so called New Hearing Aid.
In a Remake Repair, either the old Electronic Components are used, or all new Electronic Components are installed based on the current hearing loss.
If a Hearing Aid Dispenser, whatever their title, tells a Hearing Aid User, there is nothing that can be done with a crushed or otherwise destroyed hearing aid, they are lying.
If they say it can be remade, but they don't choose to get involved with that procedure, they are telling the truth and that is their choice.
The Facts Are:
Any Custom Made Hearing Aid can have an Electronic Repair, forever. 5,10,15,20.25 years, or whatever.
Any Custom Made Hearing Aid can have a new Shell Made, forever.
Any Custom Made Hearing Aid can be upgraded, with either Analog or Digital Signal Processing Electronics.
Any Custom Made Hearing Aid can be remade for any other Person or any other Ear.
Any Custom Made Hearing can have any Feature or Option Added or Removed, from any Hearing Aid.
Anything done to any existing hearing aid, is always cheaper than buying a so-called New Hearing Aid.
Since there is less profit potential in the Repair,Upgrade,Remake,or modification, of any existing HEARING AID,there is less incentive and motivation in performing those Services.
If you Present Hearing Aid Dispenser doesn't offer you the suggested Alternatives to Purchasing a New Hearing Aid, I suggest you seek a New Hearing Aid Dispenser.
You should always do business, any business, not just Hearing Aids, with those Providers that are primarily interested in Doing What Is To Your Best Interest. Not Necessarily theirs.
A Retire Carpenter presented himself in my office with a hearing aid that had a missing hinge pin that was required to retain the battery door in order for the hearing aid to function.
Since the pin was missing, the Faceplate of the Hearing Aid had to be replaced. The Hinge Pin is a manufactured part of the Faceplate.
The Good News was that all the electronics of the Hearing Aid were replaced with all new components and that they were replaced based on the current hearing loss requirements of the User. A Hearing Test was performed and the results submitted to the Repair Lab.
The Hearing Aid User actually received a New Hearing Aid based on his current hearing loss. other than the physical shell, which did not present a problem.
This Repair Service, which resulted in providing a New Hearing Aid for the price of a repair, which was less than half or a third of the cost of a new hearing aid, was really a real bargain for the Hearing Aid Owner.
When the transaction was finalized, the Hearing Aid User was very happy and appreciative.
Within a year, the same Hearing Aid User returned with his other hearing aid, which had a battery door missing.
The difference was, that the battery door hinge pin was intact. Just the battery door was missing.
He stated that he now had Cancer, and his Medical Expenses were strained.
He hoped he didn't have to sustain the same expense to repair his defective hearing aid as he had with his other aid.
The presented problem was, that the presented hearing aid battery door design was obsolete, and replacement parts were no longer available.
All that had to be replaced was an obsolete designed battery door.
I retreated to the back of the Office to see if I could find the correct battery door from some old hearing aids that we had accumulated over the years.
When returning to the Repair Station, I found that the obtained door was incorrect, and did not fit the old original hearing aid.
A second attempt, which included taking the defective hearing aid back to the accumulated obsolete parts accumulation, produced the correct and appropriate hearing aid battery door.
The used battery door was installed, and the defective hearing aid worked properly.
The User was very happy.
His repair cost, since it only involved salvaged parts, was NOTHING.
He could not have been happier.
He left the Office paying nothing for the repair service.
No profit, which was really needed, was generated.
I don't even remember his name.
If such actions were taken by an Employee, depending upon the Employer, the Employee would have been fired, since no profit was generated.
A logical action would have been to order the destruction and removal of all such obsolete parts, so that no such, no-charge service could ever be performed again.
The Heart and Moral Heritage and Training, dictated that the Right Thing be done.
Who is Right?
I can sleep nights.
What difference would a couple of hundred dollars have made in my life?
I survived, and I still enjoy the experience I had in providing the service I provided that Human Being,whatever his Name was, or is.
I never saw him again, but I have never forgot him.
Neither have I ever forgot that experience.
In the end, if you don't have integrity, what do you have?